The flow of new account openers at banks is still slow even though
Nepal Rastra Bank
(NRB) has relaxed the know your customer (KYC) requirements. Extra
paperwork imposed by the central bank had put off potential customers
spreading concern among bankers.
Banks and financial institutions (BFIs) said that their existing
depositors too had not provided additional documents as required by the
central bank’s directive. NRB has extended the deadline for them to
update their information till the end of this fiscal year.
The central bank issued stringent KYC requirements on October 12, 2012
as per the country’s international commitment against anti-money
laundering and terrorist financing.
Under the new rules, potential account openers had to provide
photocopies of the citizenship certificates of their antecedents going
back three generations.

BFIs had asked the central bank to simplify the requirements after the
number of new account openers dropped drastically because of the
complicated paperwork.
Last February, NRB changed the provision stating that it would be
enough to provide only the number of the citizenship certificates. The
central bank has told the BFIs that they have to pay a fine of Rs
500,000 as per the Anti-Money Laundering Act if they do not seek the
details as per the directive.
However, bankers said that it had not made any significant difference to the downward trend.
“There has not been any significant difference after NRB simplified the
provision,” said Sashin Joshi, chief executive officer of NIC Bank. He
added that the new KYC rules had resulted in the number of new account
openers dropping by half at his bank. “We used to see 1,000-1,500 new
account openings daily which has now fallen by half,” he said. NIC Bank
presently has around 170,000 deposit accounts.
Similarly, Nepal Investment Bank Limited (NIBL) said that new account
openers stayed away in droves in the second quarter of this fiscal after
the new KYC rules were issued.
“The number of new accounts decreased by 30-35 percent in the second
quarter,” said CEO Jyoti Pandey. He added that things had improved after
the central bank simplified the
procedures. “First, we have to develop the habit of submitting family
background details to open an account,” he said. The bank has 482,000 plus deposit accounts.
Pandey said that they had also been asking their old account holders to
update their details by sending an sms or over the phone.
“There has been little progress at major branches like Putali Sadak and
Durbar Marg, but a majority of the depositors at our new branches have
updated their profiles,” he said.
Meanwhile, Commerz and Trust Bank Nepal said that the number of new
account openers had plunged by half due to KYC. “New account opening has
come down to 100 daily from over 200 in the past,” said CEO Anal Raj
Bhattarai. “The situation has not changed much even after the KYC rules
were simplified.” Likewise, Civil Bank has reported a sharp decline in
new customers. “Account opening has come down to five-six a day from
50-60 in the past,” said CEO Kishore Maharjan.